:root{--p:#5b4bdb;--p2:#7567eb;--bg:#f5f7fb;--card:#fff;--text:#20243a;--muted:#747b91;--border:#e4e8f1;--danger:#d64545;--ok:#15966a;--warn:#c98916;--info:#3478d4;--shadow:0 10px 30px rgba(41,49,84,.08)}
*{box-sizing:border-box}body{margin:0;font-family:Tahoma,Arial,sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:inherit}button,input,select,textarea{font:inherit}
.app-shell{display:grid;grid-template-columns:260px 1fr;min-height:100vh}.sidebar{background:#191c2e;color:#fff;padding:22px 16px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.brand{display:flex;gap:12px;align-items:center;padding:0 8px 25px}.brand-mark{width:44px;height:44px;border-radius:14px;background:linear-gradient(135deg,var(--p2),#9a8ff7);display:grid;place-items:center;font-weight:800}
.brand small,.sidebar-user small,.topbar small{display:block;color:#9ea6bd;margin-top:4px}.sidebar nav{display:grid;gap:6px}.sidebar nav a{padding:12px 14px;border-radius:12px;color:#cbd0df}.sidebar nav a:hover{background:#2a2e47;color:#fff}.nav-label{color:#707991;font-size:12px;padding:18px 14px 4px}.sidebar-user{margin-top:auto;border-top:1px solid #2b2f47;padding:16px 8px 0}
.link-btn{background:none;border:0;color:#b9c1d5;padding:8px 0;cursor:pointer}.main{min-width:0}.topbar{height:82px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:18px;padding:0 28px;position:sticky;top:0;z-index:10}.topbar>div{flex:1}.content{padding:28px;max-width:1500px;margin:auto}
.btn{border:0;border-radius:11px;padding:11px 16px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:7px}.btn.primary{background:var(--p);color:#fff}.btn.secondary{background:#eef0ff;color:var(--p)}.btn.danger{background:#fff0f0;color:var(--danger)}.btn.ghost{background:#fff;border:1px solid var(--border)}.btn.small{padding:9px 12px;font-size:13px}
.grid{display:grid;gap:18px}.stats{grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:22px}.stat,.card{background:var(--card);border:1px solid var(--border);border-radius:18px;box-shadow:var(--shadow)}.stat{padding:20px}.stat .value{font-size:30px;font-weight:800;margin:8px 0}.muted{color:var(--muted)}.card{padding:22px;margin-bottom:20px}.card-head{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:18px}.card h2,.card h3{margin:0}.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse;min-width:780px}.table th,.table td{padding:13px 10px;text-align:right;border-bottom:1px solid var(--border);vertical-align:middle}.table th{font-size:13px;color:var(--muted);font-weight:700}
.badge{display:inline-flex;padding:6px 9px;border-radius:20px;font-size:12px;font-weight:700;background:#eef1f6;color:#5e667a}.badge.new,.badge.open{background:#edf5ff;color:var(--info)}.badge.in_progress{background:#f2efff;color:var(--p)}.badge.waiting_customer{background:#fff6e6;color:var(--warn)}.badge.resolved,.badge.closed{background:#eaf9f3;color:var(--ok)}.badge.rejected{background:#fff0f0;color:var(--danger)}
.priority-critical{color:var(--danger);font-weight:800}.priority-urgent{color:#e0702f;font-weight:800}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.field{display:grid;gap:7px}.field.full{grid-column:1/-1}.field label{font-size:13px;font-weight:700}.input,.select,.textarea{width:100%;border:1px solid var(--border);border-radius:11px;background:#fff;padding:12px 13px;outline:none}.textarea{min-height:130px;resize:vertical}
.input:focus,.select:focus,.textarea:focus{border-color:var(--p);box-shadow:0 0 0 3px rgba(91,75,219,.1)}.alert{padding:14px 16px;border-radius:12px;margin-bottom:18px}.alert.success{background:#eaf9f3;color:#0d7553}.alert.danger{background:#fff0f0;color:#a72e2e}.ticket-meta{display:flex;flex-wrap:wrap;gap:9px}
.message{padding:16px;border-radius:15px;background:#fff;border:1px solid var(--border);margin-bottom:12px}.message.staff{border-right:4px solid var(--p)}.message.internal{background:#fff9e9;border-color:#f1d58a}.message-head{display:flex;justify-content:space-between;margin-bottom:10px}.files{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.file-chip{background:#f0f2f7;border-radius:9px;padding:8px 10px;font-size:12px}
.split{display:grid;grid-template-columns:minmax(0,2fr) minmax(300px,1fr);gap:20px}.empty{text-align:center;padding:42px;color:var(--muted)}.pagination{display:flex;gap:6px;flex-wrap:wrap;margin-top:18px}.pagination a,.pagination span{padding:7px 10px;border:1px solid var(--border);border-radius:9px;background:#fff}.guest-main{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at top right,#ece9ff 0,#f7f8fc 40%,#f5f7fb 100%)}.auth-card{width:min(460px,100%);background:#fff;border:1px solid var(--border);border-radius:22px;padding:30px;box-shadow:var(--shadow)}.auth-card .logo{width:62px;height:62px;border-radius:18px;background:var(--p);color:#fff;display:grid;place-items:center;font-weight:800;font-size:20px;margin-bottom:18px}.auth-card h1{margin:0 0 8px}.auth-actions{display:flex;justify-content:space-between;align-items:center;margin-top:18px}
.kpi-bar{height:8px;background:#eef0f5;border-radius:8px;overflow:hidden}.kpi-bar i{display:block;height:100%;background:var(--p);border-radius:8px}.timeline{display:grid;gap:10px}.timeline-item{border-right:3px solid var(--border);padding-right:12px}.rating-stars{display:flex;gap:8px;flex-direction:row-reverse;justify-content:flex-end}.rating-stars label{cursor:pointer;background:#f0f2f7;border-radius:10px;padding:8px 10px}.rating-stars input{display:none}.rating-stars label:has(input:checked){background:#fff3cc}
@media(max-width:1050px){.stats{grid-template-columns:repeat(2,1fr)}.split{grid-template-columns:1fr}.app-shell{grid-template-columns:1fr}.sidebar{position:relative;width:auto;height:auto;display:block}.sidebar nav{grid-template-columns:repeat(3,1fr)}.sidebar-user{margin-top:15px}.topbar{padding:0 16px}.content{padding:18px}}
@media(max-width:650px){.stats,.form-grid{grid-template-columns:1fr}.field.full{grid-column:auto}.topbar .btn{display:none}.card{padding:16px}.sidebar nav{grid-template-columns:1fr 1fr}}